Abstract:
The world is changed now. The time has come when people not only use mobile phones and
social media for entertainment, but also to work along. A lot of things have gone digital now
and the representation of the same has taken a long turn towards variation. A no. of technologies
have been introduced in the past years to make humans life easier. One such technology
that has shown up is Artificial Intelligence [AI]. Having a vast area of work AI has proven a lot
of things to be easier and also time and work friendly. When we speak about AI, we take up a
domain of AI that is Chat-bot. conversational AI has been the upcoming market catcher. It has
reduced many of human efforts which can be done without them. It has penetrated into large
fields like marketing, consumer query solving and even medical. When such giant industries
are considered there arises a question of how can an AI system help in these sectors. Well it
comes to one single point that many a times customers make cold contact with the officials, be
it a small query or large. They need someone to speak with them. To guide them on to path.
In customer handling the main things that come up are weather the query is solved, customer
satisfaction, lead generation and holding the customer for the near future.
While these task had become hectic for man to note down everything and maintain a record of
it. Chat-bot does this in minutes. In minutes to speak, is that it can handle a large no of people at
a time once deployed to the sites. Less amount of time is consumed to get huge amount of data
or leads as per requirement. Chat-bots can be placed in place of customer service executives to
solve short queries and FAQ’s. BPO sector having an inbound process to do the same and just
to give instructions on a particular product, this work can be done through a Chat-bot in minutes.
Conversational AI becoming one of the booming sectors of today, the reason behind this is
that it saves your manpower as well as money which is to be given to the employee. Time is
precious so it gets reduced with the use of Chat-bot through engaging a large no. of customers
at a time.
